AI · NexGen Financial

NexGen AI Assistant

Enterprise AI assistant that handles customer support, sales, and internal knowledge management.

OpenAIRAGLangChain

40hrs

Saved per week

68%

Tickets auto-resolved

4.6/5

CSAT score

01The Challenge

Support tickets were growing faster than headcount, and internal teams wasted hours searching scattered documentation.

We built a multi-agent system: a customer-facing assistant for tier-1 support and an internal agent for policy lookup, both with human handoff.

The assistant now resolves most tier-1 tickets autonomously, saving the team roughly 40 hours a week.

“The agent handles more than we expected and knows exactly when to hand off to a human.”

Karan Malhotra

Head of Support, NexGen Financial