Refund Policy

Deposits paid to begin a new project are non-refundable once work has commenced, as they reserve dedicated team capacity and cover initial discovery and planning work.

If a project is cancelled before any work begins, deposits are refunded in full within 10 business days.

Payments tied to completed and approved milestones are non-refundable. If a milestone deliverable does not meet the agreed scope, we will revise it at no additional cost before payment is considered final.

Monthly maintenance, hosting, and retainer subscriptions can be cancelled at any time, effective at the end of the current billing cycle. We do not provide partial-month refunds.

Annual plans cancelled before term completion are refunded on a pro-rated basis, minus a 10% administrative fee.

If we fail to deliver work that meets the specifications in the signed proposal, we will revise it at no charge. If we are unable to resolve the issue after reasonable attempts, a partial refund may be issued at our discretion.

Refund requests can be submitted to accounts@webandvisuals.com along with your invoice number and reason for the request. We review and respond to all requests within 5 business days.